574-258-5483. Indiana Office of Utility Consumer Counselor 115 W. Washington St., Suite 1500 South Indianapolis, Indiana 46204 Toll-free: 1-888-441-2494 Voice/TDD: (317) 232-2494 Fax: (317) 232-5923 Website: www.IN.gov/OUCC E-mail: uccinfo@oucc.IN.gov. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. If you are covered by the moratorium and have an outstanding bill with spring approaching, it is important that you contact your utility to make arrangements and discuss what can be done to keep your service on. 2. It applies to investor-owned and municipal utilities, as well as rural electric membership cooperatives (REMCs). Copyright 95.3 MNC, All Rights Reserved, NIPSCO warning of higher home heating costs this fall, winter, Michiana Crime Stoppers presents Fugitive Friday for Oct. 15, 2021, Marvels Defenders of the Diamond series announced for Minor League Baseball, Valparaiso man beats Indiana fishing record from 1990, Wallethub ranks Indiana 23rd best state to start business, Indianapolis Colts to send Elkhart Cowboys to NFL FLAG Championships in Las Vegas. 30 day disconnect delay with medical certificate, may be renewed 2 times. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. Protection for customers entering payment plans; special notice and links to assistance agencies. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. Since then, the program has continued under a series of settlement agreements. It looks like nothing was found at this location. No termination if National Weather Service issues a heat advisory or excessive heat warning. The plan includes rate increases through a Transmission, Distribution, and Storage System Improvement Charge (TDSIC), and replaces the utility's plan that received Commission approval in 2016. 3. The utility must postpone a disconnection for 10 days if you provide a medical statement from a licensed doctor or a public health official. $169.00 $104.00. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. TechniArt webpages are not owned or operated by NIPSCO and NIPSCO does not make any representations or warranties regarding the security of the website or the provision of goods and services by the third party provider. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. ecobee3 Lite. The utility may not require payment of more than seven percent of the customer's monthly income. This compares to $422 last winter, and it represents about a $168 difference or $34 per month on average from Nov. to March. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Managing your NIPSCO service just got a whole lot easier. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Be prepared to provide NIPSCO with your account information andask the utility to note that you have not authorized and do not want any changes to be made. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances. Electric: For any electric emergency, including a downed power line, power outage or other electric-related situation, please call 1-800-464-7726. 30 day delay and 30 day extension possible in case of life threatening condition. 45557) is effective through 2026. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Consumer line: 800-225-7729, 608-266-2001 (Madison). Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. This Privacy Policy contains types of information that is collected and recorded by TechniArt onNIPSCOs commercial limited-time offer platform and how we use it. Delay disconnection for 20 days if the action would adversely affect the health of a household member. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. Northern Indiana Public Service Company LLC (NIPSCO) does business in the State of Indiana as a regulated public utility and generates, transmits and distributes electricity for sale in Indiana and the broader Midcontinent Independent System Operator, Inc. (MISO) regional electricity market. Crown Point, 219-663-0627 and committed to giving consumers a voice in the creation of utility service policy. Over the course of the upcoming fivemonth winter heating season Nov. 1 to March 31 NIPSCO's average natural gas residential customers using 630 therms could expect to pay approximately $590 total. You must ensure safe conditions in and around your home for our technician to reconnect your service, including securing animals away from our technician. Northern Indiana Public Service Co. (NIPSCO), www.nipsco.com/en/billingpayment/payment-assistance/nipsco_care.aspx, www.directlinkeservices.com/ni/pdf_files/ni_winterwarmthagencies.pdf, National Center for Appropriate Technology (NCAT). Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. NIPSCO, headquartered in Merrillville, IN, is one of the seven energy distribution companies of NiSource Inc. (NYSE: NI). No disconnect if customer agrees and adheres to a payment plan. The supplier will provide you with either a toll-free telephone number or a postage-paid postcard to cancel the contract. Enter your email address. The fund focuses on customers who have received a disconnect notice and who are within 175 to 250% of state poverty guidelines. NIPSCO's website includes: - A list of alternative suppliers accepting new customers, - Current costs of residential plans, and - A calculator to help you compare costs between NIPSCO and an alternative supplier.5. NIPSCO filed itsoriginal plan in July2013, inIURC Cause No. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. A planmay cover a 5- to 7-year range. If you later decide to return to NIPSCO gas supply service, this charge will be waived (though you must stay with NIPSCO supply service for at least one year after switching back). TDSIC rate increases are limited to no more than 2 percent of a utility's total retail revenues. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. NIPSCOfiled itsrequest under a law (Senate Enrolled Act 560) passed by the Indiana General Assembly in 2013. Simple safety tips and helpful reminders for your home. Second, you must be using at least one of the products specifically listed in their rebate offers. Payment plan and credit agreements: Yes, your current payment plans will transfer. JavaScript seems to be disabled in your browser. No disconnection if a customer enters into a deferred payment plan. The 30-calendar day delays may be consecutive. Consumer line: 800-922-1531or 803-737-5230. nhn c "BO GI C BIT" t showroom Luckycars, anh ch hy lin h qua s in thoi: NIPSCO currently serves approximately 468,000 electric customers across the northern third of Indiana. In a May 2015settlement agreement, as described here,NIPSCO agreed to refund all money previously collected under the TDSIC tracker. input, Indiana Office of Utility Consumer Counselor, Report 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Twenty alternative suppliers currently participate in the Choice program, and are not prohibited from marketing their products. If you believe you have been improperly signed up with a Choice supplier, you should contact NIPSCO immediately. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. New Jersey Administrative Code 14:3-3A.5 Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. However, it does not apply to providers of bulk fuels, such as propane. Hammond, 219-932-4800 Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. You can choose to disable cookies through your individual browser options. www.directlinkeservices.com/ni/pdf_files/ni_winterwarmthagencies.pdf. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. NIPSCO has a . Check here to see if you qualify for NIPSCO instant incentives, Google Nest - Learning Thermostat (Gen 3), Emerson Sensi Touch Smart Thermostat in Silver. Limited to no more than 2 percent of a utility 's total retail revenues must be using least... 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